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BDC helps Komtech reshape its business for future success 
Ottawa, Ontario, January 29, 2010 - The Business Development Bank of Canada (BDC), working with a financial institution in the private sector, has provided a $3-million loan package to Komtech, a Kanata-based plastic molding manufacturing company which will use the funds to diversify and grow. 
 
The loan was made possible through the Business Credit Availability Program (BCAP), a government initiative whereby BDC partners with other financial institutions to provide financing that helps eligible small and medium-sized businesses. 
 
With its head office in Kanata and a manufacturing plant in Pickering, Komtech provides products and services such as injection molding, global mold procurement, engineering, assembly, silk screening and prototyping. The company employs some 85 people and serves a diversity of clients in the high-tech, automotive, medical and consumer sectors. Komtech is pursuing expansion in Canada, has moved into the American market and has started production in India with a new plant slated for growth in the coming years. 
 
Diversification has been the key to Komtech's survival and growth over the last ten years. "You think you can get comfortable, but that doesn't happen," says company CEO Raj Mathur. "There are new challenges every day." 
 
For Mathur, outside help from solid and credible partners has been crucial to helping tackle the challenges the company has faced. "BDC was great from the beginning in helping financially, but also in helping us to stay competitive by making our production as effective as possible." 
 
Mathur also credits the people in his company for Komtech's ability to adapt to changing circumstances. "Machines can make any parts, but if you surround yourself with competent, dedicated employees, you can face any kind of storm," says the CEO who has transformed his company more than once. In 1999, about 95% of Komtech's activities were based on high-tech. Two years later, when the techno bubble burst, that figure plummeted to 20%. At the time, Mathur decided to put his automobile experience to good use and by 2006, providing plastic molding for the automobile industry accounted for 75% of Komtech's activities. When the recession hit, Mathur and his group of managers tackled the situation with the goal of diversifying once again. "Through an acquisition in Toronto, we diverted our production into the medical and consumer products sectors," he explains. "Last year we bought a company in the U. S. and now have a presence in that market as well." 
 
"Clients want us to be there for them at the right time," says Pierre Lauzon, BDC Portfolio Development Manager in Ottawa. "Most companies like Komtech need to spend money before they can expect to make money. When times are tough, finding a solid financial partner makes all the difference." 
 
About BDC 
BDC is Canada's business development bank. From more than 100 offices across the country, BDC promotes entrepreneurship by providing highly tailored financing, venture capital and consulting services to entrepreneurs. 
 
For more Information: 
Johanne Bissonnette 
Media Relations Manager 
514 283-7929 
 
 

KOMTECH INC.: TOTAL SATISFACTION PROFILE TUESDAY, 30 OCTOBER 2007

By the end of this year, Ontario, Canada-based Komtech Inc., will open a division in Bangalore, India, called Komtech Plastics India Ltd., to take advantage of the growing market there, President and CEO Raj Mathur says. “The Indian market is increasing dramatically,” he explains. “We want to capture the local growth market in India and grow exponentially.”

The 50,000-square-foot plant in India will host similar operations as its Canadian headquarters, including injection molding, assembly work, tool manufacturing and building, and product manufacturing for the automotive, medical, electronics and telecommunications markets. The company’s capabilities also include project management, electric assembly, global mold manufacturing, silk screening, prototyping and product design support.

The India division will focus on that country’s market, Mathur says. Customers in Canada, United States, Mexico, Singapore, China and Europe will continue to be served by its Canadian operation and, if needed, supported from India and Malaysia. “We entered several trade shows two or three years back and there was so much interest [from this region] we thought about starting operations [in India],” he says. Besides, North American customers are also asking Komtech to support their operations in India, he adds.

This will be Komtech’s second division in Asia. In 2005, it acquired a tool manufacturer in Malaysia, which now operates the company’s tooling division. The division is able to complete tooling orders in six weeks, half the time and cost of its competitors. “Since our shop in Malaysia works 24 hours a day, it is a big difference from the way most North American companies work,” Mathur explains.

EFFICIENT PROCESS

The strong Canadian dollar is on par with the U.S. dollar, so Komtech’s export business is suffering dramatically, Mathur explains. As a result, the company has implemented new lean manufacturing processes and expanded its market base. “We are not getting the exchange advantage,” he explains. “We have had to install some efficiencies into the system and make operations more lean and efficient. We are constantly looking for opportunities to reduce cost.”

Manufacturing employees are required to complete Paulson’s Training Program, an online course covering injection molding operating processes and technology, which allows operators to have more control and ownership over the manufacturing processes. This requirement was implemented six months ago and has helped the company increase manufacturing efficiency by five percent, he says. Komtech also implemented a material handling system eight months ago that reduced inventory costs by about 3 percent.

Raj Mathur (seated, left), Komtech’s president and CEO, attributes the firm’s success to a committed management team.
 

The company switched to a central regrinding of resin, which gave a better control of inventory, Mathur says.
The company mainly had focused on the automotive industry, but expanded into the medical, electronics and advanced consumer fields earlier this year. “To cope with the changing market, we decided not to focus heavily on one industry,” Mathur explains. Last year, the automotive industry represented 60 percent of its business; today, it is only 40 percent.

The company is very selective in which industries it deals with, he continues. “One of our important customers tried to give us business at an unacceptable price and we had to politely turn it down,” he says. "A lot of our competition has gone bankrupt or closed down in the last year because they take on products at a low price and eventually have to pay the price,” he adds.

EMPLOYEE FOCUS

Mathur attributes the success of Komtech to a strong and committed management team. Providing a successful working environment for its employees is integral to the growth of the company, and its mission statement expresses Komtech’s commitment to this idea. Its guiding principles have led Komtech to find ways to further improve its customer service and the quality of its products.

“We are committed to achieving total customer satisfaction by continuous improvement of processes and products, customer service, providing training to our employees and investing in technology,” the company says.

 
         
 
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